poor service

My name is Thabisile Mncwango.Im writing a complain because of the poor customer service with the staff from African Bank.My account was in arrears on the 10.10.022 i phoned African one of the consultant assisted me .I asked her how much was my oustanding balance.She then check for me and told me that i must pay R956 which i paid.I then phoned African bank to check if they have received the money.The lady told me that yes they did but,The account is still in arrears of R658 i must pay the remaining balance.I asked which balance .Because i paid the outstanding balance and i checked the credit report it was showing the same amount the lady gave me.she logged a dispute for me.last week i phoned again because i wanted to pay all the arrears as it dropping my credit score.Then the guy helped me .He checked and he told me that on his side its showing R5 arrears,I then told him that but they told that must pay R658.He checked again and he told that my account was in R5 arrears.I then made a payment of R20 to clear those arrears.Today i received a call from African bank telling me that my account is in arrears.Igot angry and i asked why was i given incorrect information from the first place .And makes me angry more is that they've been deducting R150 from my account to reduce the same arrears.Im so disappointed with the service i got from African bank.And i do not wish to do Business with them again