Poor Service

Good Day, I visited one of the African Bank branches in Khayelitsha in Cape Town on the 12/08/2020. I went there to have my physical address amended to the new address, and I had a valid License disc document with me as a proof of my new address.

And the level of service I received at that branch was quite appalling, as one gentleman that helped me couldn't explain to me why, that document couldn't be acceptable as a valid proof of Address, and the worst part was that, under the list of the approved documents required, they have an option for "Government's Documents e. g Traffic fines". And the very document alluded to is also a Governmental document, issued by Traffic department, but I was told, they can only accept Traffic fines only from the Traffic department, which I found very unreasonable.

I then sent an email to their customer-care to seek clarity, as the consultant was very unsure of the document frm the branch level, and unfortunately to this day, I still haven't received any assistance either via a phone call nor email, I sent several emails follow ups but no one seems to be willing to assist, am very disappointed at the level of service rendered there.

Very disappointed client indeed.