Poor Service

Item: African Bank
Rating: 1
Author: Janis N

No assistance from African Bank for my account being put on hold, my commission was paid into my account for work I did from my boss, my account was frozen last week Monday to date every day I have to call in I have sent affadavits if I don't call African Bank does not communicate. The bank that reported the account is my bosses bank but yet I am the one that's suffering with no assistance from African Bank this is a new account what service is this when I am not at fault

Helpful (0)

Replies (3)

African Bank's replyOfficial

05 Aug 2025, 11:44

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***

African Bank's reply05 Aug 2025, 11:44

Official

Janis N's updateReviewer Update

05 Aug 2025, 14:41

A consultant called and blatantly told me he cannot assist me as I cannot do watsapp verification as it's disabled along with me telling him I'm driving 3 phone calls to the bank and still no feedback or answers this is disgusting

Janis N's update05 Aug 2025, 14:41

Reviewer Update

African Bank's replyOfficial

05 Aug 2025, 17:27

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply05 Aug 2025, 17:27

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***