VS
Vee S
1 reviews | Active since Mar 2019
13 Feb 2026, 11:23
Poor Service a Joke of a Bank
Dear African Bank Management,
I am writing to express my extreme dissatisfaction with the appalling service I have received from your institution. On 11 February, I was approved for a loan and assured by your consultant that the funds would reflect by close of business the same day. However, when I followed up on 13 February, another consultant informed me that the funds would only be available after six days. This blatant inconsistency is unacceptable and demonstrates shocking inefficiency.
Furthermore, when I visited your Northgate branch in Johannesburg, I was met with hostility and an unprofessional attitude from your consultant. Such behavior is disgraceful and raises serious concerns about the standards of service you uphold.
I demand that you immediately close my loan process and ensure that NO debit is made from my Discovery account. Should any unauthorized debit occur, I will pursue legal action against African Bank without hesitation.
Your institution has wasted my time and shown a complete disregard for professionalism and customer care. I expect immediate confirmation that my loan process has been terminated and that my account will not be debited.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
13 Feb 2026, 12:31Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply13 Feb 2026, 12:31
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
VS
Vee S's updateReviewer Update
13 Feb 2026, 12:57Dear African Bank Complaints Division,
I have sent you multiple emails.no response to the complaints department. Yet you respond to me on hello Peter platform....tells you about your services
Do your Job and reply to your mails.rather on this platform
I am writing to express my deep frustration and disappointment. Despite sending multiple emails to your complaints division, I have received no reply, no feedback, and no acknowledgment whatsoever. This lack of response is unacceptable and shows a disregard for customer concerns.
As a customer, I expect timely communication and accountability. Your silence not only undermines trust but also reflects poorly on your commitment to service. I demand immediate attention to my complaint and a clear explanation for the delay in response.
If this matter is not addressed promptly, I will have no choice but to escalate it further.
I expect a reply without any further
I have sent you multiple emails.no response to the complaints department. Yet you respond to me on hello Peter platform....tells you about your services
Do your Job and reply to your mails.rather on this platform
I am writing to express my deep frustration and disappointment. Despite sending multiple emails to your complaints division, I have received no reply, no feedback, and no acknowledgment whatsoever. This lack of response is unacceptable and shows a disregard for customer concerns.
As a customer, I expect timely communication and accountability. Your silence not only undermines trust but also reflects poorly on your commitment to service. I demand immediate attention to my complaint and a clear explanation for the delay in response.
If this matter is not addressed promptly, I will have no choice but to escalate it further.
I expect a reply without any further
VS
Vee S's update13 Feb 2026, 12:57
Reviewer Update
Dear African Bank Complaints Division,
I have sent you multiple emails.no response to the complaints department. Yet you respond to me on hello Peter platform....tells you about your services
Do your Job and reply to your mails.rather on this platform
I am writing to express my deep frustration and disappointment. Despite sending multiple emails to your complaints division, I have received no reply, no feedback, and no acknowledgment whatsoever. This lack of response is unacceptable and shows a disregard for customer concerns.
As a customer, I expect timely communication and accountability. Your silence not only undermines trust but also reflects poorly on your commitment to service. I demand immediate attention to my complaint and a clear explanation for the delay in response.
If this matter is not addressed promptly, I will have no choice but to escalate it further.
I expect a reply without any further
I have sent you multiple emails.no response to the complaints department. Yet you respond to me on hello Peter platform....tells you about your services
Do your Job and reply to your mails.rather on this platform
I am writing to express my deep frustration and disappointment. Despite sending multiple emails to your complaints division, I have received no reply, no feedback, and no acknowledgment whatsoever. This lack of response is unacceptable and shows a disregard for customer concerns.
As a customer, I expect timely communication and accountability. Your silence not only undermines trust but also reflects poorly on your commitment to service. I demand immediate attention to my complaint and a clear explanation for the delay in response.
If this matter is not addressed promptly, I will have no choice but to escalate it further.
I expect a reply without any further
VS
Vee S's updateReviewer Update
13 Feb 2026, 13:04Dear African Bank Complaints Division,
Cancel my application immediately. I am explicitly instructing you not to debit my Discovery account under any circumstances. If you proceed with any unauthorized debit, actions will be taken against the bank without hesitation.
Your lack of response to my previous communications has already been unacceptable. This is my final warning: comply with this directive at once.
Sincerely,
[Your Name]
Cancel my application immediately. I am explicitly instructing you not to debit my Discovery account under any circumstances. If you proceed with any unauthorized debit, actions will be taken against the bank without hesitation.
Your lack of response to my previous communications has already been unacceptable. This is my final warning: comply with this directive at once.
Sincerely,
[Your Name]
VS
Vee S's update13 Feb 2026, 13:04
Reviewer Update
Dear African Bank Complaints Division,
Cancel my application immediately. I am explicitly instructing you not to debit my Discovery account under any circumstances. If you proceed with any unauthorized debit, actions will be taken against the bank without hesitation.
Your lack of response to my previous communications has already been unacceptable. This is my final warning: comply with this directive at once.
Sincerely,
[Your Name]
Cancel my application immediately. I am explicitly instructing you not to debit my Discovery account under any circumstances. If you proceed with any unauthorized debit, actions will be taken against the bank without hesitation.
Your lack of response to my previous communications has already been unacceptable. This is my final warning: comply with this directive at once.
Sincerely,
[Your Name]
African Bank's replyOfficial
13 Feb 2026, 13:19Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply13 Feb 2026, 13:19
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
13 Feb 2026, 13:24We tried contacting you, but the number you provided rings once and then goes to voicemail. Please provide an alternative number where we can reach you, or you can contact us at ***.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply13 Feb 2026, 13:24
Official
We tried contacting you, but the number you provided rings once and then goes to voicemail. Please provide an alternative number where we can reach you, or you can contact us at ***.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team