1 reviews | Active since May 2025
Poor service
Subject: Urgent Follow-Up on Unauthorised Payflex Deduction
Dear African Bank Team,
I hope this message finds you well.
I recently visited your Mdantsane City Mall Branch, where I was assisted by Branch Manager Shaun regarding an unauthorised deduction by Payflex from my account. Shaun was very helpful and processed a reversal, and I was informed that the funds would reflect in my account within 48 hours. Unfortunately, the money has still not appeared in my account.
When I followed up via African Bank WhatsApp, I was informed that Payflex is not a **** and that I should contact Payflex directly. However, my concern is that I never authorised Payflex to deduct any money from my account in the first place.
I would like to understand how Payflex was able to access my account without my consent. This situation makes me question whether my funds are truly safe with African Bank if third parties can access my account without authorisation.
Kindly assist me in resolving this matter urgently or escalate it to the relevant department so my reversal can be completed.
Thank you for your attention and assistance.
Warm regards, [Lusanda Mzini] Account Holder – African Bank Contact: ***]
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
Title: Confusion Between African Bank and Payflex Has Now Led to a ***** Case Against Me
I am very disappointed and confused about how this situation has been handled between African Bank and Payflex.
I initially went to African Bank (Mdantsane City Mall) to report that Payflex deducted money from my African Bank account, even though I had authorised deductions only from my Tyme Bank account. The branch manager, Shaun, assisted me and assured me that the reversal would reflect within 48 hours.
However, I have now received a message from Payflex stating that ***** cases have been logged against me for “valid debits.” This is shocking because I never reported Payflex as *****ulent — I was only questioning the deduction from the wrong account.
I would like African Bank to please clarify what happened on their side after my report and whether they communicated with Payflex about my complaint. This situation has now caused unnecessary stress and reputational damage.
I would appreciate urgent feedback to help me resolve this matter properly.
Name: Lusanda Mzini
Contact: ***
Email: ***
Title: Confusion Between African Bank and Payflex Has Now Led to a ***** Case Against Me
I am very disappointed and confused about how this situation has been handled between African Bank and Payflex.
I initially went to African Bank (Mdantsane City Mall) to report that Payflex deducted money from my African Bank account, even though I had authorised deductions only from my Tyme Bank account. The branch manager, Shaun, assisted me and assured me that the reversal would reflect within 48 hours.
However, I have now received a message from Payflex stating that ***** cases have been logged against me for “valid debits.” This is shocking because I never reported Payflex as *****ulent — I was only questioning the deduction from the wrong account.
I would like African Bank to please clarify what happened on their side after my report and whether they communicated with Payflex about my complaint. This situation has now caused unnecessary stress and reputational damage.
I would appreciate urgent feedback to help me resolve this matter properly.
Name: Lusanda Mzini
Contact: ***
Email: ***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***