Poor service

<p>I opened an investment account and set up a debit order. This investment account is not doing me any good because when I need the money I am always given stories that the debit order has not cleared. I recently went to the branch to cancel the investment account I want my money back. My June statement showed a certain amount when I called in go cancel I am being told about a different amount. I want a transperant bank that will not take me from pillar to post. Please cancel the investment I want my money the 40 days clearance is your problem not mine that money I need it for an urgent matter I am fed up with this </p>