Poor service

African Bank has listed my credit card as in arrears on credit bureaus when it' up to date. I have spend a lot of airtime and time trying to get this resolved and at one point a consultant sent me my statement which shows I am not in arrears yet there is no update on my profile. Yesterday the one i spoke to mentioned that their system send through reports for the last day of the month yet mine is still reflecting details for the 29th of January but we've passed the last day of the month for Feb 2026. Today is the 6th yet there is still no update. I bank with African Bank, how should I recommend the bank to other people, when this is happening to me... who will refund my airtime and time :-(