Poor service/ *****

I am so disappointed with their service I have received from African Bank. For the past week I have been trying to get assistance as they have stated that my account is in arrears yet there’s no evidence of me missing any payments. I was said to have feedback 48 hours later and none of that has happened. Their phone consults keep transferring me to the next person till they finally terminate the call. I definitely will be taking this further. It’s one thing to make an error on my account, but you are blatantly refusing to rectify the error or even give me feedback is *******.