Poor service

<p>i app**** for a loan on Thursday 16th Feb 2017 and I was assisted (not that he did) by a pathetic guy called Simon from the Midrand branch in Boulders mall. He then promised me that all will be sorted out by Friday 17th Feb 2017 morning. Since then I have called him 6 times and nothing has materialized from those calls. I even asked to speak to his manager and he boldly told me there is no branch manager in their shop and dropped the phone in my ear. </p> <p>In that process I emailed my Documents to Tshilidzi Masindi who later told me that my docs are with validation department. No one at this stage knows what is happening and there is no escalation process at African Bank. </p> <p>Im utterly disgraced by the appalling service. </p> <p>Regards </p> <p>Xoli </p>