Poor Service

<p>I tried to apply for a Credit Card at African Bank Online. When I phoned customer service they told me that I must first settle my existing loan I have in order to get a credit card. I did settle my loan on the 10th of January 2017. I logged in online and got an error "Error retreiving your Application" Please phone ***for assistance. I phoned and they put me through to African Bank Sales. According to the lady that helped me she said I wont be able to apply for a Credit Card because my loan was settled early!!! I must wait until my repayment period is over. Why did they tell me in the first place to settle my loan if this is the outcome?????? If I knew this I would never settled my loan in the first place. Took my last savings to settle the loan. Can somebody please get back to me in connection with this because I've used ALL my airtime to phone customer services!!!!</p>