Poor service

I app**** for a consolation loan on the 1st October and I have still not being informed of the outcome of my application a week later! Instead when I sent a private message on Facebook, the agent that called me advised me that my application reflected that it was on a “complete status “ and she said it was a technical problem and this I am told after speaking to more than 3 people who kept saying they were working with my application! I have never experienced such incompetence in a banking industry!!!