Poor service

<p>app**** for a personal loan at an African Bank branch. Application approved, consultant stated that the funds will be available in 24/48 hrs. I followed up in 24hrs and was informed that the application was not forwarded to headoffice due to workloads. On the 3rd day i received a call from the consultant stating a copy of my ID was outstanding, to which i drove to the branch and forwarded a copy of myID and was informed that the colour copy/ printout was not legible. I contacted african bank headoffice to file a complaint but was told to contact the regional managers, who lines where both not available</p>