POOR SERVICE

/I did an online application and then a consultant called me to advise go with my docs to the branch on the 9/11/18- on thw 12/11/18 - I got feedback that they require additional docs a 74U or a 74Q , these docs are relevant if you are under administration or debt review , which I was not and confirmed dthis with NCR AS PER African Bank, after over 15 calls yesterday a consultant finally said I must get an affidavit sting the obvious and email this to ********** which was done .. ben phoning since this morning and now a new development , I appear to have been insolvent at some stage , this is so frustrating , I call every bureau to confirm there is no judgements , default or notices on my credit profile and now as a last resort have sent them the latest transunion report to confirm this and I have had no response . I do howver commend one consultant namely Brian that has been trying to assit, but it is out of his hands . the way I feel , maybe I should just cancel this and never ever use African bank again