Poor service

I contacted the call center this morning and spoke to the agent who was of no assistance. I requested to speak to the manager Lefa letsoalo, to ask for a discount to settle my debt in full. He has no ethics. He was rude, agressive and misleading. He insisted that I demanded a discount, of which I did not. He said that he can't allow me a discounted because he will be loosing out.. his exact words. His tone of voice was harsh.For a manager to display such unprofessional attitude is pathetic for the company. This isn't the first bad experience I had with African bank. They need to be taught how to speak to customers.