Poor service

Today at 9:35 I entered African Bank and sat down waiting for assistance while all 3 consultants had clients . Before the first black lady finished she was already on a call with her friend and her client left and she still continued her call ,the second black Lady when she was done with her client she left to the back office and after the colored finished with the cop she also ended up on her Cell so I got my camera out showing how empty the branch is while I waited the first black lady saw this then offered to assist me while she was still on her call having a laugh and I told her I just wanna reset my app she told me load shedding is gonna start just now at 10am so her assisting me only took 2 minutes and I was told I can reset my app at home but I’m here still trying unable to sort out my app so I took my time to go all the way to bank wait some time and did not get any assistance. Guys nothing about this professional cause no one will refund me on my fuel.