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Sjvaughn N

1 reviews | Active since Mar 2016

27 Feb 2018, 09:17

Poor service

I am completely dissappointed with service received ,went to 2 branches quering loan balance as per statement R7.00 then to be debited over R300 with no feedback ,I have been requesting debit dates to be aligned with my salary date for moths they continuesly debit before causing me to have additional charges due to insufficient funds this is completely unexceptable I am now forced to go to additional steps like this

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Replies (2)
African Bank
African Bank's reply27 Feb 2018, 12:50
Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

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Sjvaughn N's update27 Feb 2018, 17:51
Reviewer Update
As stated on previous correspondence I can only recirec calls after hours due to the type of occupation that I have calling takes very long for an answer and call back option to me does not seem to work