Poor service

I received an sms that African Bank is struggling with my request to close my personal laon account.

I have 2 accounts with them, one personal loan and then a credit card.

Since I phoned in on 1/11/2017 I have had nothing but trouble. On 1/11/3017 i requested extension on the discount for the personal loan, they informed me that I cant get extension on the credit card., but they will send a request for the personal loan. On 2/11/2017 they informed me that the extension on my personal loan is extended until 8/11/2017 and that there is no discount on the credit card. I asked for the settlement letter, till date I did not receive it. On 6/11/2017 i phoned in again and requested the settlement letter to make a payment. Till date nothing was received. I requested that they give me the amount and banking details. They informed me that they don’t have banking details and we must load African bank as a beneficiary and the bank will have the details. I phoned 3 times because the amount i received differed from the amount discussed on 6/11/2017. On 7/11/2017 i again phoned in 3 times to try and get a way to pay as the beneficiary option that they gave for Absa still asked for an account number. With the first call the lady informed me that she sees I have a discount on my personal loan, I can also request one on the credit card. I informed her that they kept telling me that it is not possibe, she made the request and the discount was approved. I still struggles with paying the account! The last time I phoned they said they can take the amount from my husbands credit card, but we both should be on the phone. I informed the man that we are at work and he said it is not a problem, their call centre is open until 9pm. At 8pm I phoned, held on for 32minutes without answer. I have 2 videos and 3 screen shots to prove this. On 8/11/2017 i was so desperate to pay them that I had to take leave to go into an African Bank branch to swipe the card, before my discount expired on 8/11/2017 and pay as there were no other option and it was too big an amount that I did not trust the pay @ and easy pay option.

Now after all the trouble to pay off all the money owed I get the below sms.

I phoned them to confirm what was going on and I was informed that my requst for the personal loan accoubt to be closed was suspended. No one was able to give me any information regarding this. No one phoned me regarding this. I had to beg African Bank for 3 days to assist me to settle my avcounts and now that I did they are still giving me problems.

“Hi MS J SEALIE. We are sorry we cannot complete your request with your account closure because of Account was closed for Acc Ref ********** 001 and. Here is your reference number - ********** . If you have any questions feel free to call us on ***or visit your nearest branch. African Bank Auth. FSP Reg NCRCP7638 RDC91017/16”