Poor Service

unfortunately I have to resort to Hello Peter for my complaint as lodging a complaint at African bank will get me no where and to add to this I was told that I will only get feedback next year...<br> in the past 2 months ive had numerous issues from my credit card being paid but not updated that I have no funds in it until and only after the 2nd month did the funds reflect. to add to this, they debit my account correctly for the credit card but not for the loan no im left in a position that the debit is outstanding and Im left with the issue while all they can tell me is how can we arrange to collect your payment , not oncedo they ask how we can assist you by improving our service to accommodate our mistake... is African bank one unit or does each unit function independently as there seems to be no communication between departments or even with their clients. please can someone assist to rectify this.