Poor Service

I am very frustrated with African Bank and Durban Administrators as I was going through a bad financial struggle and sought assistance from the administrators and am currently under administration. I have been paying the administrators since 2010 and in 2014 African bank advised me I still owe them R11000 which I paid in nov and dec 2014 and now the administrators say I only owe African bank just over R2000. It seems as if someone is not being truthful as the administrators and African bank refuse to help me. I am very frustrated and stressed as I still have a balance on the African bank account and I have the proof of payments but still no one wants to resolve this matter. I was advised to go to the banking ombudsman by African bank but they also refuse to assist me. I trust this matter will be treated with a serious sense of urgency and receive feedback as to whats going on.