POOR SERVICE

I app**** for an online loan and was approved, suddenly i need to go to my nearest branch for biometrics verification. What makes me angry is that during level 3 last year i app**** for a loan which was approved and paid into my account without these hassles, why should there be hassles now??!!??!! We are facing a 3rd covid wave and my nearest branch is 40km away. Should i really risk my life as if y'all are the only bank in the world?!?!?!?!?!?!?!?!?!?