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KN
Kishalin N

1 reviews | Active since May 2014

08 Apr 2024, 12:32

Poor Service

Hi

I have purchase a voucher from the African Bank App via my credit card the voucher has been invalid and African till date has not been able to assist me and has been giving me the run around the service is petatic till date

0
Replies (8)
KN
Kishalin N's update09 Apr 2024, 17:08
Reviewer Update
Hi

You give me a call tomorrow at 10am or at 4pm.

Thank you
African Bank
African Bank's reply09 Apr 2024, 17:49
Official
Thank you for allowing us to help you with your request. We'll get back to you at 10:00am as advised.
African Bank
African Bank's reply09 Apr 2024, 17:49
Official
Thank you for allowing us to help you with your request. We'll get back to you at 10:00am as advised.
KN
Kishalin N's update11 Apr 2024, 10:19
Reviewer Update
Hi

It is now day 2 after confirming that you would contact me and still have not.
KN
Kishalin N's update11 Apr 2024, 15:55
Reviewer Update
Hi.

I have not received any call from you. Please advise what number trying to contact me on ?
KN
Kishalin N's update11 Apr 2024, 19:09
Reviewer Update
I have not received anything not even a missed call.

I been to the branch today please see below reference number for another query logged ***
African Bank
African Bank's reply12 Apr 2024, 12:12
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but your number is engaged. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
KN
Kishalin N's update15 Apr 2024, 07:29
Reviewer Update
Tired of calling you out and your generic response ... you have not called me and I have not received any calls from you.

Please can I have an update on my query logged