Poor Response to *****

This morning I went into African Bank’s website with the hope of opening a MyWorld account. When registering to create an online profile a notification returned to indicate that I already have an account with African Bank which I never have.

I called the call center and was transferred on to a sales person despite indicating my concerns that this is ***** related. The sales person, Snethemba, acted as though she was placing me on hold to find and provide a number for the ***** department only to return me back to the menu. I phone two more times only to be informed by the last sales person that she did not know the ***** department number which I find shocking.

This is very poor service and I am utterly disgusted by the disregard shown about a matter as serious as *****!!