MM
Marius M
1 reviews | Active since Jun 2020
16 Apr 2021, 15:03
Poor poor customer service
Im a new customer at african bank. And im already very disappointed in the customer service. I have app**** for the quick 3 min loan proses witch took 2 days after two days sending the documents they required. Now 3 days later no reply yet. I phoned to find out theres an problem on the employer contact number i gave the new number and they said they updated it. Ok so after phoning 3 times no one can tell me whats going on or give me any info. I have send 3 emails already. Witch not even one of them are rep**** on.
So now how can i bank with an bank that cant even assit you when calling. No replies on emails. I even went into the brance and they told me they are waiting for the system to give them update before they can help me. This is un acceptable. Im cancelling my loan application and closing my account.
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Replies (2)MM
Marius M's updateReviewer Update
17 Apr 2021, 10:58Thank for your call yesterday and your promising speech.
Up until now nothing happened even after sending another 2 emails.
Not even one email was rep**** on up until now.
Still waiting for the consultant handling this mater to get back to me after being told at the latest that she will get back to at thet latest 9am this morning.
Im really disappointed.
Due to the reason that African Bank has an really great system going.
I like the security proses and the online banking has great features and the banking fees and interest are very low, and great investment plans.
But at the end of the day. This great online, fast and easy proses goes through the support team and conformation team.
And I meen this with big dissapointment when i say that the customer service is very very poor.
That is when you get hold of someone to help you.
I wanted to use this account as my main account for my monthly mater's and salary deposits and international transfers and large amounts.
Luckily i didn't i didn't finalize everything.
Like any customer if something goes out off place on my account or with money transfers i would like to get direct assistance to help me solf the mater.
And getting the service im getting now as an new customer, i have no trust in African Bank due to the support team and customer service.
Not happy at all.
African Bank can close my account.
Went into town this morning and did what i needed at my own bank.
I took me 1our 42 munits and all was done.
Waiting on African Bank now for 5 days already.
Thanks for the service i DID NOT RECEIVE .
Up until now nothing happened even after sending another 2 emails.
Not even one email was rep**** on up until now.
Still waiting for the consultant handling this mater to get back to me after being told at the latest that she will get back to at thet latest 9am this morning.
Im really disappointed.
Due to the reason that African Bank has an really great system going.
I like the security proses and the online banking has great features and the banking fees and interest are very low, and great investment plans.
But at the end of the day. This great online, fast and easy proses goes through the support team and conformation team.
And I meen this with big dissapointment when i say that the customer service is very very poor.
That is when you get hold of someone to help you.
I wanted to use this account as my main account for my monthly mater's and salary deposits and international transfers and large amounts.
Luckily i didn't i didn't finalize everything.
Like any customer if something goes out off place on my account or with money transfers i would like to get direct assistance to help me solf the mater.
And getting the service im getting now as an new customer, i have no trust in African Bank due to the support team and customer service.
Not happy at all.
African Bank can close my account.
Went into town this morning and did what i needed at my own bank.
I took me 1our 42 munits and all was done.
Waiting on African Bank now for 5 days already.
Thanks for the service i DID NOT RECEIVE .
MM
Marius M's update17 Apr 2021, 10:58
Reviewer Update
Thank for your call yesterday and your promising speech.
Up until now nothing happened even after sending another 2 emails.
Not even one email was rep**** on up until now.
Still waiting for the consultant handling this mater to get back to me after being told at the latest that she will get back to at thet latest 9am this morning.
Im really disappointed.
Due to the reason that African Bank has an really great system going.
I like the security proses and the online banking has great features and the banking fees and interest are very low, and great investment plans.
But at the end of the day. This great online, fast and easy proses goes through the support team and conformation team.
And I meen this with big dissapointment when i say that the customer service is very very poor.
That is when you get hold of someone to help you.
I wanted to use this account as my main account for my monthly mater's and salary deposits and international transfers and large amounts.
Luckily i didn't i didn't finalize everything.
Like any customer if something goes out off place on my account or with money transfers i would like to get direct assistance to help me solf the mater.
And getting the service im getting now as an new customer, i have no trust in African Bank due to the support team and customer service.
Not happy at all.
African Bank can close my account.
Went into town this morning and did what i needed at my own bank.
I took me 1our 42 munits and all was done.
Waiting on African Bank now for 5 days already.
Thanks for the service i DID NOT RECEIVE .
Up until now nothing happened even after sending another 2 emails.
Not even one email was rep**** on up until now.
Still waiting for the consultant handling this mater to get back to me after being told at the latest that she will get back to at thet latest 9am this morning.
Im really disappointed.
Due to the reason that African Bank has an really great system going.
I like the security proses and the online banking has great features and the banking fees and interest are very low, and great investment plans.
But at the end of the day. This great online, fast and easy proses goes through the support team and conformation team.
And I meen this with big dissapointment when i say that the customer service is very very poor.
That is when you get hold of someone to help you.
I wanted to use this account as my main account for my monthly mater's and salary deposits and international transfers and large amounts.
Luckily i didn't i didn't finalize everything.
Like any customer if something goes out off place on my account or with money transfers i would like to get direct assistance to help me solf the mater.
And getting the service im getting now as an new customer, i have no trust in African Bank due to the support team and customer service.
Not happy at all.
African Bank can close my account.
Went into town this morning and did what i needed at my own bank.
I took me 1our 42 munits and all was done.
Waiting on African Bank now for 5 days already.
Thanks for the service i DID NOT RECEIVE .
MM
Marius M's updateReviewer Update
17 Apr 2021, 15:17PLEASE NOTE.
THIS IS AN EMAIL I SEND TO THE CONSULTANT HANDLING THE MATER OR DOING HET BEST NOT TO.
AFTER WASTING MY TIME MY MONEY ON SEVERAL PHONE CALLES AND AN WHOLE WEEKS WAITING.
THIS I WHERE IT ENDED.
Goods Day
I would like to thank you for the service i DID NOT RECEIVE
After sending 7 or 8 emails sins Thursday up until now i haven't received one reply.
After uploading and emailing all the documents as requested where there is more info on it than what was asked for sins the first documents was up loaded.
THIS IS AN EMAIL I SEND TO THE CONSULTANT HANDLING THE MATER OR DOING HET BEST NOT TO.
AFTER WASTING MY TIME MY MONEY ON SEVERAL PHONE CALLES AND AN WHOLE WEEKS WAITING.
THIS I WHERE IT ENDED.
Goods Day
I would like to thank you for the service i DID NOT RECEIVE
After sending 7 or 8 emails sins Thursday up until now i haven't received one reply.
After uploading and emailing all the documents as requested where there is more info on it than what was asked for sins the first documents was up loaded.
Yet after after no feed back from any one the 3de persons i spoke to told me that now everything was reviewed and the application is done. All i have to do is just wait for the sms when they make the payment witch will still be today.
After just nothing happens, and online it still shows BEING REVIEWED for 4 days now in final step.
I phoned again to find out.
Ok so the 5th person i spoke to willing to help.
She then told me that they still need to phone on Monday to confirm something.
I phoned again to find out.
Ok so the 5th person i spoke to willing to help.
She then told me that they still need to phone on Monday to confirm something.
I have send all documents as requested
I have updated company numbers everything.
You are trying to CONFIRM now for 4DAYS..
I have updated company numbers everything.
You are trying to CONFIRM now for 4DAYS..
This is unacceptable.
Im really disappointed.
I was really impressed with African Bank and wanted to move to African Bank.
Im really disappointed.
I was really impressed with African Bank and wanted to move to African Bank.
But extremely poor customer service.
PLEASE CANCEL EVERYTHING.
Please can you cancel my application.
I will empty my account if you can assist me or get someone willing to assist me on CLOSING MY ACCOUNT.
And if i can please get conformation that my application is canceled and that my account is closed and i have been removed from your system.
Please can you cancel my application.
I will empty my account if you can assist me or get someone willing to assist me on CLOSING MY ACCOUNT.
And if i can please get conformation that my application is canceled and that my account is closed and i have been removed from your system.
If i went to current bank i would have been done with all this.
And by Tuesday everything would have been finalized.
And by Tuesday everything would have been finalized.
You can find this mater on HELLO PETER.
And ill post an full report on social media, in any case you have any questions just go follow up you will find it in report
Kind Regards
Marius Miller
And ill post an full report on social media, in any case you have any questions just go follow up you will find it in report
Kind Regards
Marius Miller
MM
Marius M's update17 Apr 2021, 15:17
Reviewer Update
PLEASE NOTE.
THIS IS AN EMAIL I SEND TO THE CONSULTANT HANDLING THE MATER OR DOING HET BEST NOT TO.
AFTER WASTING MY TIME MY MONEY ON SEVERAL PHONE CALLES AND AN WHOLE WEEKS WAITING.
THIS I WHERE IT ENDED.
Goods Day
I would like to thank you for the service i DID NOT RECEIVE
After sending 7 or 8 emails sins Thursday up until now i haven't received one reply.
After uploading and emailing all the documents as requested where there is more info on it than what was asked for sins the first documents was up loaded.
THIS IS AN EMAIL I SEND TO THE CONSULTANT HANDLING THE MATER OR DOING HET BEST NOT TO.
AFTER WASTING MY TIME MY MONEY ON SEVERAL PHONE CALLES AND AN WHOLE WEEKS WAITING.
THIS I WHERE IT ENDED.
Goods Day
I would like to thank you for the service i DID NOT RECEIVE
After sending 7 or 8 emails sins Thursday up until now i haven't received one reply.
After uploading and emailing all the documents as requested where there is more info on it than what was asked for sins the first documents was up loaded.
Yet after after no feed back from any one the 3de persons i spoke to told me that now everything was reviewed and the application is done. All i have to do is just wait for the sms when they make the payment witch will still be today.
After just nothing happens, and online it still shows BEING REVIEWED for 4 days now in final step.
I phoned again to find out.
Ok so the 5th person i spoke to willing to help.
She then told me that they still need to phone on Monday to confirm something.
I phoned again to find out.
Ok so the 5th person i spoke to willing to help.
She then told me that they still need to phone on Monday to confirm something.
I have send all documents as requested
I have updated company numbers everything.
You are trying to CONFIRM now for 4DAYS..
I have updated company numbers everything.
You are trying to CONFIRM now for 4DAYS..
This is unacceptable.
Im really disappointed.
I was really impressed with African Bank and wanted to move to African Bank.
Im really disappointed.
I was really impressed with African Bank and wanted to move to African Bank.
But extremely poor customer service.
PLEASE CANCEL EVERYTHING.
Please can you cancel my application.
I will empty my account if you can assist me or get someone willing to assist me on CLOSING MY ACCOUNT.
And if i can please get conformation that my application is canceled and that my account is closed and i have been removed from your system.
Please can you cancel my application.
I will empty my account if you can assist me or get someone willing to assist me on CLOSING MY ACCOUNT.
And if i can please get conformation that my application is canceled and that my account is closed and i have been removed from your system.
If i went to current bank i would have been done with all this.
And by Tuesday everything would have been finalized.
And by Tuesday everything would have been finalized.
You can find this mater on HELLO PETER.
And ill post an full report on social media, in any case you have any questions just go follow up you will find it in report
Kind Regards
Marius Miller
And ill post an full report on social media, in any case you have any questions just go follow up you will find it in report
Kind Regards
Marius Miller