Poor online service delivery. consultants not responding emails sent from pillar to post!!!!!!!!!

The online service is sooo poor. im an existing client never missed an installment. I qualified for a new loan and apparently had an outstanding document from the documents uploaded on line. i sent it to a consultant that emailed me, i have been emailing for feedback but no response to my emails. called their customer line was told to resubmit the documents to another email address. what is the point of contacting a client if you're not going to upload the documents already sent to you and answer their questions!. cant wait to finish the existing account and take my money elsewhere where customers are valued !