BM
Bontshi M

1 reviews | Active since Aug 2016

17 Jan 2017, 14:53

Poor onine application service. Unimpressed.

<p>I app**** for an online loan a few weeks back. I uploaded the documents. The agent i spoke to said i could use my bank statement as proof of residence even if i have moved from that place. When they call again to finalise offer, i am told that i need to upload a proof of residence. I send it through to the agent who was assisting. All in all, its really been quite a long process. No one has gotten back to me despite my numerous emails enquiring about why this is taking long. An online process should be fast and efficient and it hasnt been the case on my side. I am really not impressed and i needed the financial assistance asap.</p>

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Replies (1)
African Bank
African Bank's reply18 Jan 2017, 10:07
Official
We hereby confirm that we have provided you with feedback and the matter has been resolved. Should you require any further assistance in this regard please contact us on ***. Kind Regards Contact Centre Support Team ***