Poor loan services and no pay outs

African bank is just the pits talk about people when you need them the most, so much for fast pay outs, i made a personal loan about a week ago as i was in a really tight spot due to unforseen illness on my and my family. They kept sending smses saying that it's being reviewed and to this hour almost a week later i still haven't received anything as far as a payout is concerned nor have i any form of communication from them. I mean come on these are the people that are supposed to have us when times are tough and honestly speaking i would not refer anyone to them