Poor email service

To whom it may concern

I sent an email to insurance claims on 01/07/2020 and I realized your on a back log but it has been two weeks and no one has gotten back to me. I tried to get some assistance as i'm having financial difficulty due to the short time at work and was hoping to get help.

I am not able to go into a branch and one would think using emails would be the best form of communication during the pandemic. The best way to get service it to complain and then you will give me attention and resolve my concern.