POOR , DISAPPOINTING SERVICE.

So after reaching out to African bank about the whole ***** situation where money was ****** from my account,they responded with a message saying that the issue has been resolved,so I assumed after receiving that message I would that go to the branch to open a new account so that my money could be replaced in my account,I did that and to my disappointment I couldn't be helped,instead I was told to wait until the bank got back to me..so than what does it mean when they say the issue has been resolved? I'm tired of waiting and making contact to get the money replaced,I still haven't heard anything other than the issue is resolved and I really need the money back in my account,whatever is happening on the banks end with internal investigations is their problem,as long as I recieved a message saying the issue is resolved I assume I could probably go further with that message,so could the bank please just put the money bank in my account ASAP so that I can do the things I need to..this is really frustrating and annoying,I never would have expected so much incompetence from African Bank.