Poor Customer Support - waiting 4 weeks

Last week I left a review about the extremely poor customer service. Despite your comment to say you tried to contact me - I received nothing. And still my credit facility is blocked despite the fact that it is paid up to date. I supp**** all information needed for the debit order 7 days ago and even visited the Springs Branch on Saturday just to find out that none of the customer support team members even attempted to activate my cards or upload my documents requested. My last call on Friday I was told the information is loaded and needs to be activated. It's Monday and nothing is unblocked and no documents was loaded. The consultant at Springs Branch on Saturday was the one who eventually uploaded my documents and sent an email to follow up. He was also shocked by the actions with no clear notifications on the customer profile and that the card is blocked as according to him, that is not a standard with African Bank if the account is not in arrears.

On further investigation of my African Bank statements I noted that I have been charged almost R5000 worth arrears interest from the day the account was opened (10 months) and for an account that was up to date. Not only was I charged arrears interest on R0 arrears, the interest rate is a staggering 24% (1,9%) per month. I signed an agreement for 21% interest? How do you calculate that?

Let's go on, none of your customer support team can supply me with a terms and conditions that state that should a debit order not be active on my account the credit facility will not be accessible. So in terms of the NCA you are witholding my available credit without unjust reason?

So I will take the matter further with the credit ombud should my account not be accessible by close of business today, there is no valid reason to block it as it is up to date and all documents for the debit order has been sent. Unless you are waiting to take more "arrears interest"?