Poor Customer Services

Item: African Bank
Rating: 1
Author: Lesetja H

Am using the my world account an on Monday the 27th i purchased electricity of R200 on the same day the was a second purchase of R2001 an i didn't get any sms only. I contacted the helpline to get reversal of that transaction of which I didn't even get the token

Helpful (0)

Replies (3)

African Bank's replyOfficial

03 Nov 2025, 16:40

Thanks for speaking up and calling us out.
Your enquiry has been successfully logged. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.

Your African Bank Support Specialist team

African Bank's reply03 Nov 2025, 16:40

Official

African Bank's replyOfficial

04 Nov 2025, 09:12

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

African Bank's reply04 Nov 2025, 09:12

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

African Bank's replyOfficial

04 Nov 2025, 15:19

We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team

African Bank's reply04 Nov 2025, 15:19

Official