Poor customer service, not called back

Item: African Bank
Rating: 1
Author: Neroshin R

Very bad customer service, I was approved for a loan, went into a branch sorted out the paper work and opened up my account. Later recieved an sms saying I was declined. Agents tried to contact me, and I also called in several times to sort out the issue, requested many call backs but no one yet has resolved my issue. Very disappointed as I made arrangements for the cash and now in a position where problems have now grown due to the funds not reaching me on time.

Helpful (0)

Replies (3)

African Bank's replyOfficial

26 Sept 2023, 15:41

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
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African Bank's reply26 Sept 2023, 15:41

Official

Neroshin R's updateReviewer Update

26 Sept 2023, 16:27

I have redone the application, if someone could contact me with regards to prioritising my request and look into the call log. Had average service today and still not entirely happy or content in the manner the call centre agents

Neroshin R's update26 Sept 2023, 16:27

Reviewer Update

African Bank's replyOfficial

26 Sept 2023, 16:55

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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African Bank's reply26 Sept 2023, 16:55

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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