TD
Takalani D
1 reviews | Active since Sept 2015
26 Jul 2023, 15:38
Poor customer service
I deposited money into my account which was never credited to me. I raised a ticket so that they can trace my funds. I just received an sms saying the query has been resolved but nobody communicated anything to me. I am still waiting for feedback. My money still has not been credited to my account. Where is my money?
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
26 Jul 2023, 15:49Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply26 Jul 2023, 15:49
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
26 Jul 2023, 15:50Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply26 Jul 2023, 15:50
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
TD
Takalani D's updateReviewer Update
18 Aug 2023, 12:54I will think twice before investing or banking with African Bank. I still have not received my refund and have not received any feedback from African Bank.
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Takalani D's update18 Aug 2023, 12:54
Reviewer Update
I will think twice before investing or banking with African Bank. I still have not received my refund and have not received any feedback from African Bank.