Poor customer service

The promises are great but the service is poor. Utterly pathetic. Applying tor a loan with african bank is usually because urgently needs the money. The bank just makes it impossible to trust them because there is forever a problem. I app**** for a loan. All the documents were scanned through to heqd office via the branch in Meyerton. Two days later i receive an email stating they need payslips for February and marxh, because those sent through do t have rhe company name on nor does it have the nett or gross salary. How is it t that the payslip for january is received and fine, but not the others. They all look exactly the same!!!!!