Poor customer service.

On 30th Oct 2023, I logged a refund query. This was due to African Bank who debited my account on 23rd June, a day before my salary reflected in my bank account, which has resulted in a bank penalty fee of R150 for a returned debit order. I have requested the Loan Agreemenent and nowhere does it state when the monthly debit order date is.

I was informed that I would be receiving feedback within 7 days and despite numerous calls to get an answer, I am still awaiting their feedback almost 2 months later. Each time when I call, the consultants all say that it has been escalated and that a supervisor will call me back with feedback but this has not happened.

I find it completely unacceptable that a ‘bank’ operates in this fashion and then they have the gall to try and market their other product offerings to me each time when I call to follow up on my query. I do not trust this institution due to its unprofessionaliasm.

I have now resorted to paying my loans via eft instead of debit order, but not before I have deducted R150 from my monthly loan repayment. This, I feel, was the only way to deal with the incompetence that I have experienced thus far.