MM
Mbongiseni M
1 reviews | Active since Oct 2025
31 Oct 2025, 06:11
Poor customer service
I have been going from one branch to another trying to get access to my money which I have been saving,only now when I want to get the money I am told I have to wait 40 days because the money hasn't reflected on my investment account,how does a 7 days notice account change to being a 40 days waiting period to access my own money, worst of it all they just say that and not even apologize or try to help they just say that and move to the next person,I want my money and I want it now.
Helpful (0)
Replies (9)0
Replies (9)
African Bank's replyOfficial
31 Oct 2025, 09:52Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply31 Oct 2025, 09:52
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
MM
Mbongiseni M's updateReviewer Update
01 Nov 2025, 07:31Even today you still haven't done anything,you just respond by saying you'll get to us shortly just to keep us quiet,you have not gotten back to me till now,what I want is simply my money,it's mine at the end of the day,not yours,at this the best option is to cut all ties with African bank and join a more professional and trustworthy bank.
MM
Mbongiseni M's update01 Nov 2025, 07:31
Reviewer Update
Even today you still haven't done anything,you just respond by saying you'll get to us shortly just to keep us quiet,you have not gotten back to me till now,what I want is simply my money,it's mine at the end of the day,not yours,at this the best option is to cut all ties with African bank and join a more professional and trustworthy bank.
African Bank's replyOfficial
01 Nov 2025, 11:54Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply01 Nov 2025, 11:54
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
MM
Mbongiseni M's updateReviewer Update
01 Nov 2025, 12:53Don't be giving me this automated reply ****,I want my money
MM
Mbongiseni M's update01 Nov 2025, 12:53
Reviewer Update
Don't be giving me this automated reply ****,I want my money
African Bank's replyOfficial
01 Nov 2025, 13:41We’ve shared your details with our Investment Team, and they will reach out to you soon to provide assistance.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply01 Nov 2025, 13:41
Official
We’ve shared your details with our Investment Team, and they will reach out to you soon to provide assistance.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
01 Nov 2025, 13:41I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply01 Nov 2025, 13:41
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
MM
Mbongiseni M's updateReviewer Update
03 Nov 2025, 13:05My money is still not in my account even today,you are taking clients for fools.....I WANT MY MONEY...
MM
Mbongiseni M's update03 Nov 2025, 13:05
Reviewer Update
My money is still not in my account even today,you are taking clients for fools.....I WANT MY MONEY...
African Bank's replyOfficial
03 Nov 2025, 13:49Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's reply03 Nov 2025, 13:49
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
04 Nov 2025, 09:35Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
African Bank's reply04 Nov 2025, 09:35
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team