Poor customer service

Hi good day, i went into the bank on Saturday after my terrible experience on the African bank app , i was trying to buy airtime from 1am after i got paid . I got up in the morning and see R792 missing .Saying it was for telkom airtime. Witch i didnt recive. Now i dont even have petrol to go to work and still no refund in my account. I was told 24 to 48 hours , its pass that now .

This is very frustrating and i am not happy about this at all . You need to fix your app if it has problems .