Poor customer service

I opened an investment account with this bank in 2019, I have never received a satisfactory service since then from this particular bank. African bank is not so African after all. It is this year that I decided let me close that account and do away with AB because I couldn’t take it anymore. Upon my quest to close the account I was told to bring PoA for compliance purposes. Requested a bank statement from the other bank that I am using on the 12/05/2025, and submitted all that was requested. To my surprise I received a text indicating that my issue is not resolved “due to missing information. I went to the branch again for the 4th time, stood there from 12:00 till 16:30 and my “issue” is still not resolved, even with the proper paperwork submitted. My advice to foreign nationals don’t ever consider African bank because the level of harassment I experienced was terrible.