Poor customer service

I have been struggling for weeks to get through to the department who can assist in changing my debit order date.

I have called numerous times I never get assisted by an agent as the call never gets routed to a consultant.

I have used the sms call back service still the same thing a consultant transfers me to a department where I just listen to a ivr. I have changed jobs and I now get paid on the last day of the month no longer the 25th. I went to a African Bank branch guess what they advised me to do...call the same number. Their service sucks they have no regard for their clients and their time, what's even funnier is that I want to pay my installment on time but they making it difficult. This will negatively affect my credit score which I've been working towards improving and I'll pay bank charges. Very unprofessional.