Poor customer service and staff not giving correct information

<p>This past week I have been experiencing the worst customer service from African Bank. I settled my account on Wednesday, 12 October 2016, and was advised that I would receive a paid up letter shortly after. I received the letter, but it states that my account is paid in full, subject to outstanding cheques. Which makes no sense, as it is contractory, AND I have paid the full amount as stated on my settlement quotation. I called back on Friday, 14 October 2016 to request that the letter be changed to just state that my account is paid in full and there are no outstanding monies, which is a reasonable request as this is the truth. The lady acknowledged my request and said it would be sorted out in 24 hours. I received an sms shortly after saying that my request will be finalised by the 19th of October. I phoned AGAIN today, the first time a lady called Zanele advised me that the correct letter was issued and she will get a supervisor to email it to me within 15 minutes. After an hour I still hadn't received the email so I phoned AGAIN and spoke to a man named Leroy, who advised me that he had spoken to the supervisor and they were sending the letter as we were speaking. An hour later, no email. I called AGAIN, and spoke to a different lady who advised me that no corrected letter was ever issued, and I have to wait until the 19th. THIS IS UNACCEPTABLE. Three of the staff members at African Bank blatantly **** to me, obviously to get me off the line as soon as possible. I have been a client with Africab Bank for NINE YEARS. I paid my account as per my settlement quotation, three days after receiving the quotation, and they will not even send me the correct proof as I am entitled to.</p>