Poor Customer Service and LIES!

I have been dealing with a credit card application since the 09/09/2021. Today, I called the call centre as per the banking app and was told to collect my card as all had been done. Today I go into the branch and they have NO RECORD of my details to collect the card or that the application has been approved. It's really just such terrible service. Honestly. It was the worst mistake even applying with African bank.