Poor customer service and bussiness practice

Absolutely *********** and judging by past reviews this is the kind of service that I can come to expect from African bank. I have had multiple occasions of African Bank debiting my account prior to the debit date stipulated upon of which I incurred bank charges for. I contacted African bank and during the month of October 2018 and was assured that this will not happen again but it indeed persisted. So I called back in November and was assured it will not happen again and was advised that my account was now overdue of which no communication was given, so I requested African Bank to increase my instalment of which was done and then on the 27th of February Megatrace CC was commissioned by African Bank to come to my place of business with a letter of demand by harrassing me infront of my colleagues because of negligence and pure insolence on African Bank side. I consider this defamation of character because my debit order goes out every month and u may only handover a consumer if no payment was received. I spoke to Thabang Mponya about this already on the 27th of November and till now no resolution and that the entire management team is in a meeting and nobody else can give me answers as per Kutlwano Ramohope. I am really disappointed about this matter and I know I am not the only customer as per other reviews that feels this way that African Bank is simply incompetant.