aX
aRTHUR X
1 reviews | Active since Aug 2009
20 Oct 2023, 13:54
Poor customer Service
I paid off my account with African Bank in August 2023, but I'm still having trouble getting them to update and remove a debt review flag from my profile. I spoke with over ten staff members and provided all appropriate documentation (paid up letter and clearance certificate) in support of my request, but to no avail. African Bank, surely you can do better than this.
Helpful (0)
Replies (4)0
Replies (4)
African Bank's replyOfficial
20 Oct 2023, 16:44Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply20 Oct 2023, 16:44
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
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aRTHUR X's updateReviewer Update
23 Oct 2023, 11:03Noted with great concern as the allotted 24-hour response time has lapsed and I am are still awaiting feedback.
aX
aRTHUR X's update23 Oct 2023, 11:03
Reviewer Update
Noted with great concern as the allotted 24-hour response time has lapsed and I am are still awaiting feedback.
African Bank's replyOfficial
23 Oct 2023, 18:00Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply23 Oct 2023, 18:00
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
24 Oct 2023, 08:43Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply24 Oct 2023, 08:43
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***