Poor Customer Service

African Bank did a debit on my account on the 27th Dec 2023 and in Jan, they called telling me that they never received anything. Engaged my bank, and submitted proof that the money was debited, logged a query with African Bank***), sent the requested document to multiple email addresses and to my surprise the query was closed without any feedback and I am still left in the dark despite all efforts done on my side to resolve this issue. This is impacting my credit record and African Bank is not coming to the party to sort their own issues out.