Poor customer service

I have 2 loans and a credit card which I have been paying on time in full every month since a year ago. I'm currently on short time employment which makes it difficult for me to pay these accounts. I have informed the credit department of this and they referred me to the credit insurance department for assistance and they requested documents that proves that I'm on short time which I submitted the first time on 20 Feb 2023 and again on the 2nd of April as requested. I keep getting calls from credit department requesting payment arrangements but no response from the credit insurance.