BA
BOLAJI A
1 reviews | Active since Jun 2023
31 Oct 2023, 12:34
Poor Customer Service
One of the worst customer care services. I made a complaint to them and instead of resolving my issue, they disabled my biometric login. Now even when I go to their branch they end up wasting my time and telling me to come back later. I called the customer care line multiple times and the agents kept dropping my calls when I tell them the complaint.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
31 Oct 2023, 14:42Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply31 Oct 2023, 14:42
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
BA
BOLAJI A's updateReviewer Update
01 Nov 2023, 16:16Please stop referring me to call that number. I've called it multiple times and each time they tell me to go to home affairs. I just finished speaking to a lady called Paulina and she said the same thing. What has home affairs got to do with African Bank disabling my biometrics? Why are you all so ineffective at your jobs. Please take this as an instruction to close my bank account with you. I'd rather fo to another bank that's ready to give me value. You are just wasting my time , energy and frustrating me.
BA
BOLAJI A's update01 Nov 2023, 16:16
Reviewer Update
Please stop referring me to call that number. I've called it multiple times and each time they tell me to go to home affairs. I just finished speaking to a lady called Paulina and she said the same thing. What has home affairs got to do with African Bank disabling my biometrics? Why are you all so ineffective at your jobs. Please take this as an instruction to close my bank account with you. I'd rather fo to another bank that's ready to give me value. You are just wasting my time , energy and frustrating me.
BA
BOLAJI A's updateReviewer Update
01 Nov 2023, 16:17Honestly banking with African bank is about the worst decision I've made in a long time. Please just close my account and let me move my funds to a better bank
BA
BOLAJI A's update01 Nov 2023, 16:17
Reviewer Update
Honestly banking with African bank is about the worst decision I've made in a long time. Please just close my account and let me move my funds to a better bank
African Bank's replyOfficial
01 Nov 2023, 18:05Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply01 Nov 2023, 18:05
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
BA
BOLAJI A's updateReviewer Update
03 Nov 2023, 14:28Thanks for your unhelpful response. I've made a request to have the account closed and I wait to move to another bank.
BA
BOLAJI A's update03 Nov 2023, 14:28
Reviewer Update
Thanks for your unhelpful response. I've made a request to have the account closed and I wait to move to another bank.