Poor customer service

on the 4-01- 2015 I was in an accident that kept me off work until the 26-05-2015. As my employer only paid me a quarter of my salary while off work. I used my savings to pay African Bank . On the 28-04-2015 I submitted a claim that was handed in at African Bank (Highveld Mall). Witbank. On the 8th May 2015 msg received from African Bank reads as follows African Bank received your documentation, your disability claim was submitted to the insurance company,on the 16-09-2015 msg received: Your disability claim for African Bank agreement was cancelled due to insuffient support docs. Inquiry *** Auth FSP Reg 19664. Reg <br> During this course several phone calls was made to African Bank for the progress of the claim.and each time I was told to be patient the insurance is still busy.Since end of April my debit orders was not taken by African Bank. the debit order was not stopped by myself or my bank.On the 17-09-2015 I spoke to Jeanine Young on the progress of my claim , because I was concerned of the status of my account. And re activate my debit order with African Bank msg received on the 17-09-2015, account details updated, but no debit order was taken. still no reply!!!!