CJ
Clive J
1 reviews | Active since Dec 2018
12 Dec 2018, 14:44
Poor Customer Service
App**** for a loan online , consultant called we did the contract over the phone , I happened to call back today to be told by a consultant the loan was rejected / declined but no one seems to know why .
I would like to know why the loan was rejected and why no one bothered to call or sms me to tell me this.
Regards, Clive **********
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
13 Dec 2018, 08:33 Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***
African Bank's reply13 Dec 2018, 08:33
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***
CJ
Clive J's updateReviewer Update
13 Dec 2018, 09:14Thank you for prompt response and resolution.
CJ
Clive J's update13 Dec 2018, 09:14
Reviewer Update
Thank you for prompt response and resolution.
CJ
Clive J's updateReviewer Update
18 Dec 2018, 12:41Good day ,
App**** for a loan online 6th December, consultant called we did the contract over the phone , I happened to call back today to be told by a consultant the loan was rejected, then I wrote this complaint and was advised of the necessary , I redid an application on the 12th December and to date no one called , I called Saturday was advised that my application pending offer queue , I called back earlier consultant advise that my banking details could not be verified.
Once again no call, no sms from anyone to advise me of the above . Could any one please call, email or sms me as to what this means.
Regards,
Clive Jonathan
********** 288
CJ
Clive J's update18 Dec 2018, 12:41
Reviewer Update
Good day ,
App**** for a loan online 6th December, consultant called we did the contract over the phone , I happened to call back today to be told by a consultant the loan was rejected, then I wrote this complaint and was advised of the necessary , I redid an application on the 12th December and to date no one called , I called Saturday was advised that my application pending offer queue , I called back earlier consultant advise that my banking details could not be verified.
Once again no call, no sms from anyone to advise me of the above . Could any one please call, email or sms me as to what this means.
Regards,
Clive Jonathan
********** 288