MD
Musa D

1 reviews | Active since Apr 2015

01 Apr 2015, 16:09

Poor customer service

Good day,<br> <br> I would like to complain about poor service I got from African bank consultant ( Bongani Makhubela) on the 01 April 2015. Consultant called me regarding my African bank account and he was very rude to me, when asking him not to talk to me in that manner he kept on being rude. I then requested to speak to his manager, but he just kept quiet for a long time without telling me of what he is doing and upon his return he told me that his manager does not want to talk to me and hanged up the line while I was still talking to him.<br> <br> This is unacceptable and I am disappointed with the level of service from African bank. May someone investigate and provide feedback as soon as possible.<br> <br> Kind regards,<br> <br> Musa.

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Replies (1)
African Bank
African Bank's reply11 Apr 2015, 09:47
Official
Hello dlalisa1,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Contact Centre Support Specialist Team
Contact number: ***