1 reviews | Active since Jun 2016
Poor customer experience from African Bank
Hallo Peter,
I'm writing a review regarding African Bank and the way they basically ***** money from clients.
The above Personal loan has been consolidated through Nedbank on the 2nd of September 2024 and the outstanding amount was settled with African Bank on the 4th of September 2024.
Round about the 10th of September 2024, I've received a phone call from African Bank Call Center, to inform me that they have received payment on the account, but there is still an amount of R1800.61 outstanding on the account and it will be deducted from my bank account on the 20th of September 2024 and that I need to approve a "Debi-Check" for the final payment, which I have done.
On the 20th of October 2024, African Bank had the audacity to deducted a further R3062.36 from my bank account, after the statement reflected a "0" Zero Balance on the account, by reversing the September payment, adding more interest on the 26th of September 2024, deduct it from my bank account, which they were not entitled to.
On my visit to African Bank branch in Midlands Liberty Mall, the staff member that that tried to assist me, couldn't read my finger prints for some reason or the other, and she also where unable to help me, because I didn't have my cell phone with me.
It is quiet amazing how fast and quickly an account can be settled, according to African Bank during October 2024 and not on the correct date of 04 September 2024, and once you start asking questions related to the incorrect dates and unauthorized transactions of the Loan Account.
I've contacted African Bank Customer Care requiring assistance and the rectification of the additional money deducted from my bank account, but up to this writing, I haven't received any feedback, what so ever. An email was send to the following email address: ***. The only so called reply was, "That a friendly Consultant will be in contact shortly", but nothing ever materialized after this reply.
I have also requested and instructed African Bank to cancel all "Debi-Checks" on my bank account to ensure no further deductions are made from my Nedbank Account, without my consent.
I will highly appreciate any feedback related to this writing.
Thanks and Regards,
MRS Burr-Dixon
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
As per Africans Bank reply and request, the Customer Contact Center were contacted and lets say, a "Formal" Customer Complaint has been locked and an official Reference Number was issued "***".
African Bank has requested 30 Days, (not sure if it is "Working Days" or Calendar Days"), to investigate the complaint and to give formal feedback, related to the Customer Complaint.
On the 20th of November 2024 (20.11.2024), once again African Bank Debited my Bank Account, with an additional amount of R179.32, Transaction Number ***, for what ever reason they might have come up, once again to justify what ever they are doing. (See original Hello Peter Complaint)
All this is now happening since the account was settled, after an authorized amount R1800.61, been deducted on 20.09.2024, and a request was send and captured, for all Debi-Checks to be removed from my bank account, as this matter has been settled on 04 September 2024. I think it would be the biggest Joke ever, to hear what the Justification is going to be, for this *****ulent Transaction on my account, because this now becomes *****, keep on deducting monies that is no longer due to African Bank.
How long is African Bank going to continue and how many other African Bank Clients has been experiencing the same, but don't know what to do.
Thanks,
MRS A.J Burr-Dixon
As per Africans Bank reply and request, the Customer Contact Center were contacted and lets say, a "Formal" Customer Complaint has been locked and an official Reference Number was issued "***".
African Bank has requested 30 Days, (not sure if it is "Working Days" or Calendar Days"), to investigate the complaint and to give formal feedback, related to the Customer Complaint.
On the 20th of November 2024 (20.11.2024), once again African Bank Debited my Bank Account, with an additional amount of R179.32, Transaction Number ***, for what ever reason they might have come up, once again to justify what ever they are doing. (See original Hello Peter Complaint)
All this is now happening since the account was settled, after an authorized amount R1800.61, been deducted on 20.09.2024, and a request was send and captured, for all Debi-Checks to be removed from my bank account, as this matter has been settled on 04 September 2024. I think it would be the biggest Joke ever, to hear what the Justification is going to be, for this *****ulent Transaction on my account, because this now becomes *****, keep on deducting monies that is no longer due to African Bank.
How long is African Bank going to continue and how many other African Bank Clients has been experiencing the same, but don't know what to do.
Thanks,
MRS A.J Burr-Dixon
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team