Poor Credit management

I visited an African Bank branch in Brits to borrow funds on the 24th Dec 2022, of which was approved for a credit card of R50k and an overdraft of R50k also. I chose the credit card as my solution and just about when the consultant was about to print the credit card for me, unfortunately load shedding happened and I had to return for the card today. The credit card already appeared on my banking app as I requested an amount of R30k. I went to the branch today and I was informed the lady who assisted me was on leave, and suddenly now I no longer have the Credit Card option but only the Overdraft. I'm very disappointed with the info Grace provided me with, and I'm disappointed with African Bank for the way the system plays with our Credit Records. The Credit Card is on my profile, now do I have to make another credit application? Please I just want to go to the branch and the consultant to print the card for me. I had about 3 credits so far and I've been settling within 3 months but for the bank to do this to my record, no.